Mr. Murtaza Patel, Corporate Director of Learning & People Management at Pearl-Continental, shared strategies on talent development, leadership, and team management that drive exceptional performance across the hotel chain. His session emphasized the role of effective people management in sustaining operational success.
Ms. Mehak Imtiaz, Guest Relations Manager at Pearl-Continental Hotel Lahore, highlighted the importance of personalized guest experiences, attention to detail, and Rooms Division operations in maintaining luxury hospitality standards. Students learned how frontline services impact overall guest satisfaction.
The session inspired participants to think critically about hospitality management, adopt best practices in service delivery, and develop innovative solutions for operational excellence in hotels and related industries.
